FAQ

HOW MUCH DOES SHIPPING COST?

Orders over $250 will receive free shipping, courtesy of By Stefanis, and take up to 1 to 6 working days to arrive.

For orders under that value, our flat rate for standard Australian shipping is $XX and takes between X and X days, but express shipping is available for $XX which can have your order with you as early as X days after checking out.

Beyond these standards, it’s important to note the following information regarding shipping your By Stefanis shipping.

Public Holidays
Shipping days do not include public holidays.

Sales Periods
There may be a delay of up to 2 days during our sale periods.

Order Tracking
Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.

DO YOU SHIP INTERNATIONALLY?

Unfortunately this isn’t something By Stefanis is offering at this time. This is because we want to lower our carbon footprint by producing and selling garments in the same spot. If opportunities to ship internationally in an eco-friendly manner then we will investigate into this as an offering from By Stefanis.

FIND OUT MORE ABOUT OUR SUSTAINABLE PRACTICES →

WHAT'S THE RETURN POLICY?

If you have a change of heart about your By Stefanis order, then you are more than welcome to return it to us at the following address:

149 Charman Rd, Beaumaris

VIC, 3193

Garments will be inspected on return and if there is no damage

HOW DO I FIND MY SIZE?

By Stefanis clothes run true to size, but to ensure you find the perfect fit, grab a tape measure and jot down your metrics to match up with a By Stefanis size.

FIND YOUR FIT →